Resident FAQs

EGL strictly follows Fair Housing and does not discriminate based on racial or ethnic background, religious beliefs, disability, marital status, sexual orientation, age, or other categories specified in Fair Housing regulations. We welcome your interest in any of our vacancies.

Please look for instructions on your lease agreement. For your convenience, EGL accepts payment online as well as by mail or in our office. Please note that the payment of rent in cash is not accepted, for security reasons.

You may go to our web site and email a Work Order to EGL Properties, or you may call (310) 481-0922 and be connected to the Maintenance Department. If you have an after-hours emergency, when you call EGL, you will receive the phone number for EGL’s hot line. Please call EGL rather than repairing a maintenance problem yourself, as, except for specific circumstances provided for by law, you will not be allowed to deduct costs of repair from your rent. If there is a problem which was caused by you or your guests, such as in inappropriate item flushed down the toilet, you will be charged for the repair.

An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or imminent damage to property so that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, a broken pipe, or a sudden electrical short. If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area (links to the gas and electric company websites can be found in our online directory). The operator on the hotline will determine if you have a true emergency, and if so, the operator will contact the EGL staff member on call, who will contact an emergency vendor.

EGL will give you a 24-hour notice to enter unless you agree to allow EGL’s vendor to enter your home on an as-available basis. There is no requirement for you to be present, but you must provide access to your home, with proper notice, for purposes of repairs. There is no requirement for EGL to give you notice if there is a suspected emergency, such as a burst pipe.

If your rent is not received when it is due, generally by the first of each month, you will be served a legal notice to pay your rent or leave the apartment. If rent is not received by the time the notice expires, and you do not leave, you will be subject to eviction proceedings. If you plan to be out of town when rent is due, you still need to make sure before you leave that your rent is paid. Being out of town does not excuse you from paying the rent. Rent must be paid regardless of any personal circumstances or problems you may have. This is part of your lease agreement, which is a legal document voluntarily signed by you. If your rent is late you may be subject to a late fee, and if your check bounces, you may be subject to a bounced check fee.

If there are any problems you wish to discuss in regard to your rent, you may contact your Property Supervisor.

In a roommate situation, both roommates are entirely responsible for the rent. EGL prefers one payment for the entire rent per unit. You must work it out between yourselves as to how you get the rent payment to EGL; for example, there are times when one roommate may pay more rent than another, if that roommate occupies a room that is significantly larger, but that must be worked out between roommates and is not handled by EGL. It is not EGL’s responsibility to intercede if one of you pays and the other doesn’t. This will simply be considered non-payment of rent, and both your names may appear on a three day notice and any possible eviction. The security deposit only is refunded when the entire unit is vacant, and no partial refund is given when one roommate moves out. If one roommate wants to leave and someone else wants to live in the unit, that person needs to apply as a resident and be approved. If you and your roommate do not get along, EGL is not obliged to get your roommate to leave.

Needless to say, it is important to know a person’s history of being responsible financially before agreeing to be that person’s roommate. It would be wise to see a potential roommate’s credit history before agreeing to share an apartment.

Security deposits are not to be used instead of payment of rent, since the purpose of a security deposit is to pay for any damage caused by the resident or their guests. If you do not pay any rent, including the last month you are in the unit, you may be subject to eviction proceedings. You are entitled to an accounting of your security deposit as well as the appropriate refund, within 21 days of your moving out of the unit.

Inform EGL in writing as soon as you know about your transfer, and give an exact date you will be vacating the unit. You will still owe rent until the end of your lease term, or until a new resident is found, plus costs of advertising. However, the owner is obliged to make efforts to rent the unit as well. It would be to your benefit to keep your unit as presentable as possible, and cooperate fully with EGL’s showing the unit, so a new resident can be found as soon as possible. You may even want to advertise the unit on your own, and introduce any interested parties to EGL. This will help lower any costs you will have to bear.

Any persons not on the lease may only occupy the unit only with the written permission of EGL, and that person needs to be approved as a resident by EGL. You may be charged more rent if that person is in addition to, rather than instead of, a present resident. If an additional person is found to live in your unit, without permission of EGL, you may be subject to eviction and/or increase of rent.

As a first step, if your neighbor is violating House Rules, we always suggest first talking to your neighbor in a friendly tone of voice. For instance, you may want to let him/her know that they may be unaware of the fact that it is late at night, their music can be heard in your unit, and is preventing you from sleeping. If you have already tried this, and the behavior continues, please inform Management, and EGL will contact the resident. If the behavior continues even after EGL has made a direct request to your neighbor, please inform EGL, and further steps may need to be taken. If there is a loud party late at night and you feel you have no choice, by all means contact the Police Department.

As part of the lease agreement, renovations made by a resident are only permissible with written approval by EGL. You may, of course, hang paintings of your choice on the wall, provided you repair the holes upon vacating the unit. This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing.

Any guests you invite should remain in your unit, and not congregate in common areas, including the pool or parking area. They should not be loitering anywhere around the building, and House Rules should be observed in regard to noise. If your guests damage your unit in any way, you will be held responsible. If your building has a security gate, you may not prop it open to allow guests to enter, as this compromises the security of other residents. Garage or yard sales, which typically cause obstruction of walkways, and debris, and generally cause a nuisance, are not permitted.