Contact

Emergency Contact

Know who to contact during a maintenance emergency, what qualifies as an emergency, and when to submit routine maintenance through the Resident Portal.

At EGL Properties, we understand that maintenance emergencies can happen outside of normal business hours. Our emergency maintenance line is available to help residents report urgent situations that require immediate attention to protect people or prevent significant property damage.

If your building has an on-site Resident Manager, please contact them first, as they may be able to respond more quickly to certain maintenance issues or provide immediate assistance.

After-Hours Emergency Contact

For maintenance emergencies that occur outside of normal business hours, please call:

(310) 481-0922
Select Extension 7 for Emergency Maintenance

If your emergency involves a fire, gas leak, medical emergency, criminal activity, or any immediate threat to life or safety, call 911 immediately before contacting EGL Properties.

What Is Considered a Maintenance Emergency?

A maintenance emergency is a problem that:

  • Poses an immediate threat to a person or property
  • Has the potential to cause significant property damage if not addressed promptly
  • Causes the home to become uninhabitable

Examples of maintenance emergencies include:

  • Burst pipes or major plumbing leaks
  • Active flooding
  • Gas leaks
  • Fire or smoke damage
  • Complete loss of electrical power affecting only your residence (when not caused by a utility outage)
  • No heat during dangerous weather conditions
  • Exterior door or lock failure that prevents you from securing your home
  • Sewage backups
  • Major roof leaks causing active interior damage

What Is Not Considered an Emergency?

The following situations generally do not qualify as after-hours emergencies and should be reported during normal business hours through the Resident Portal:

  • No hot water
  • Lockouts (please contact a locksmith directly and provide EGL Properties with a copy of the new key afterward)
  • A clogged toilet when another working bathroom is available
  • Cosmetic repairs
  • Minor plumbing leaks that can be safely contained
  • Appliance repairs that do not create an immediate safety hazard
  • General maintenance concerns

If you experience an appliance failure or heating and air conditioning issue during a weekend or holiday, we will make every effort to schedule an available technician as quickly as possible. However, because vendor availability may be limited outside normal business hours, service cannot be guaranteed until the next available appointment.

Routine Maintenance Requests

For all non-emergency maintenance concerns, please submit your request through the Resident Portal. Using the portal allows you to describe the issue, upload photos, monitor the status of your request, and communicate with our maintenance team.

When in doubt about whether your situation qualifies as an emergency, please call our emergency maintenance line. Our team can help determine the appropriate response and provide guidance on the next steps.