At EGL Properties, we are committed to providing professional service and a positive resident experience. We understand that, despite our best efforts, there may be times when you have concerns about our services or believe an issue has not been resolved to your satisfaction. Your feedback is important to us, and we welcome the opportunity to address your concerns.

In many cases, issues can be resolved quickly through open communication. We encourage residents to first work directly with the team members who are most familiar with the situation before requesting a formal review.

Step 1: Contact Your Property Team

Before submitting a dispute, please contact your:

• Property Supervisor
• Resident Manager
• On-Site Manager

You may communicate by phone, email, or written correspondence. Please explain the nature of your concern in as much detail as possible and include any supporting documentation, photos, or correspondence that may help us better understand the situation.

Many concerns can be resolved at this stage without the need for further review.

Step 2: Clearly Explain Your Desired Resolution

If your concern cannot be resolved immediately, please clearly communicate what you believe would be a fair and reasonable resolution. Understanding your expectations helps our team evaluate the situation and determine the most appropriate course of action.

When describing your concern, please include:

• A detailed explanation of the issue
• Dates and timelines
• Names of individuals involved (if applicable)
• Photos or supporting documents
• Previous attempts to resolve the matter
• Your requested resolution
• A reasonable timeframe for resolution

The more information you provide, the better we can investigate and respond to your concerns.

Step 3: Request a Formal Review

If you do not receive a timely response or are dissatisfied with the outcome after working with your property team, you may submit the Resident Dispute Resolution Form below.

Our Dispute Resolution team serves as an additional resource to review your concerns, communicate with the appropriate department, and help facilitate a fair and timely resolution. Every submission is reviewed individually, and our goal is to resolve concerns professionally, objectively, and respectfully.

What to Expect

Once your dispute has been submitted, our typical review process is:

• Within minutes: You’ll receive confirmation that your request has been received.
• Within 3 business days: We may request additional information or supporting documentation if needed.
• Within 5 business days: Your concern will be assigned to the appropriate director or department for review.
• Within 10 business days: We’ll provide a detailed response outlining our findings, any actions taken, and the outcome of our review.

Some matters may require additional investigation or coordination with property owners, vendors, or third parties. If additional time is needed, we’ll keep you informed throughout the process.

Help Us Resolve Your Concern

To ensure the fastest possible resolution, please provide complete and accurate information when submitting your dispute. If our team requests additional documentation or clarification, timely responses will help us continue our review without unnecessary delays.

Our goal is to resolve concerns fairly while maintaining open communication throughout the process.

Our Commitment to You

At EGL Properties, we recognize that no management company is perfect and that misunderstandings can occur. In many cases, concerns arise from miscommunication rather than intent, and we’re committed to listening, investigating, and working toward a reasonable solution whenever possible.

We value every homeowner, resident, and client we serve. Our hope is that by working together through our dispute resolution process, we can address concerns professionally, improve your experience, and continue building a positive relationship with our residents.