At EGL Properties, we strive to make the maintenance process as simple and efficient as possible. The fastest way to report a repair is through the Resident Portal, where you can submit maintenance requests 24 hours a day, upload photos, and provide detailed information about the issue. This helps our maintenance team accurately diagnose the problem and coordinate repairs as quickly as possible.
When submitting a request, please include the location of the issue, when you first noticed it, and any additional details that may help our team or the assigned vendor. The more information you provide, the faster we can evaluate the problem and determine the appropriate course of action.
Common Maintenance Requests
Examples of routine maintenance requests include:
- Leaking faucets or plumbing fixtures
- Running toilets
- Garbage disposal problems
- Appliance repairs
- Heating or air conditioning issues
- Electrical outlet or switch problems
- Smoke detector concerns
- Broken doors, locks, or windows
- Pest concerns
- Water heater problems
- Ceiling leaks
- Flooring damage
- Other non-emergency repair requests
What Qualifies as a Maintenance Emergency?
A maintenance emergency is a situation that presents an immediate threat to life, safety, or significant property damage and cannot reasonably wait until normal business hours.
Examples include:
- Major plumbing leaks or burst pipes
- Sewer backups
- No heat during dangerous weather conditions
- Active gas leaks
- Electrical hazards or burning odors
- Flooding that could cause significant damage
- Complete loss of water (when not caused by a utility outage)
- Exterior door or lock failures that create an immediate security risk
- Fire damage
- Fallen trees causing immediate danger to the property
If you experience a maintenance emergency, call our Emergency Maintenance Line at (310) 481-0922 and select Extension 7. If there is a fire, gas leak, medical emergency, or any situation involving immediate danger to life or property, call 911 first before contacting EGL Properties.
Before Submitting a Request
Before reporting a maintenance issue, please check that the problem is not the result of:
- A tripped circuit breaker
- A GFCI outlet that needs resetting
- Dead batteries in a smoke detector or thermostat
- A clogged garbage disposal that can be safely reset
- A community-wide utility outage
- An HVAC thermostat set incorrectly
Resolving these simple issues may save you time and eliminate the need for a service visit.
Track Your Request
After submitting your maintenance request through the Resident Portal, you can monitor its status, review updates, and communicate with our team if additional information is needed. We appreciate your patience while repairs are scheduled and completed, and we’ll keep you informed throughout the process whenever possible.