The maintenance process at EGL Properties typically involves the following steps:
Maintenance Request
When a tenant reports a maintenance issue, the request is logged into the system. The maintenance request can be submitted online through the resident portal or by phone at 310-481-0922 ext 7 if it’s a maintenance emergency.
Maintenance Evaluation
A maintenance coordinator from EGL Properties will evaluate the request to determine the severity of the issue and the appropriate course of action. They may contact the resident to gather more information about the issue and help the resident troubleshoot if possible.
Scheduling
If the issue requires a maintenance technician to visit the property, the coordinator will assign an appropriate technician and they will coordinate with the resident to ensure the maintenance visit is convenient for them.
Maintenance Visit
A skilled maintenance technician will visit the property to perform the necessary repairs or maintenance. They will be equipped with the necessary tools and parts to complete the work efficiently and effectively.
Quality Control
EGL Properties places a high priority on quality control to ensure that the maintenance work is completed to a high standard. The maintenance technician will perform a final inspection to make sure the repair is complete and the resident is satisfied.
Follow-up
EGL Properties will follow up with the resident after the maintenance visit to ensure that the work was completed to their satisfaction. If there are any issues, they will work to address them quickly.
By following these steps, EGL Properties aims to provide its residents with professional and efficient maintenance services.