Dispute Resolution

EGL Properties, Inc. aims to provide a higher-grade service, and your feedback is imperative to our success. We understand that at times you will have concerns regarding our services that may not meet your expectations. If you are dissatisfied with our services, then please take the first step by communicating your feedback to your property supervisor, resident manager, or on-site manager.

If you are still unsuccessful at resolving the matter, then we suggest that you seek further advice through our form below. When submitting your feedback please be sure to provide details. The more information we have, the better we can assist you. Our Dispute Resolution department is here to communicate on your behalf and deal with your concerns in a timely and efficient manner. At EGL Properties, Inc. we want you to have a positive experience.

Do You Have an Unresolved Customer Service Issue? Please Follow These Steps:

• Contact your property supervisor, on-site manager, or resident manager by phone, or in writing via e-mail or letter correspondence stating the nature of your concern. Please be detailed in your description and include attachments where applicable.
• Please clearly state your expectations for a fair resolution. We cannot achieve the impossible so it is important that you tell us how we can solve or improve the issue.
• Please provide us with a realistic timeframe of when you expect a resolution. Please note that some matters take more time to resolve than others.
• If you do not hear back in a timely manner or are dissatisfied with the resolution to your concerns, you may request a further review by following the link below.

Dispute Resolution Timeframe

• Acknowledge receipt of your form within minutes
• Request any additional supporting documentation to assist with dispute resolution within 3 business days
• Refer your concerns to the proper director to oversee resolution within 5 business days
• Provide a thorough response and actions taken regarding your dispute within 10 business days
• In order to ensure a timely resolution please be sure to provide specific details and anything that may further assist us in addressing your concerns. Moreover, please respond timely to requests for further information or we will consider the matter resolved.

Our promise to you…

We realize that even our best efforts may not be able to please our homeowners, tenants, and/or clients all of the time. However, most of the time issues stem from miscommunication. We are confident in our staff and we are here to listen. EGL Properties, Inc. looks forward to improving your experience into a positive one.