More and more we have heard from potential clients, existing clients, colleagues, residents and even friends and family, “you should look at the EGL Properties reviews on Yelp” and I tell them, “ if we were doing things right, we should have one star!.” In fact, in our business, we wouldn’t’ be doing things right if we had 5 stars, otherwise that would meant that we never evicted residents or increased rents. Residents would not be sent to collection, and deductions would never be taken from their security deposits. Real, experienced management companies have to say, “No” and that is what’s reflected in our Yelp reviews.
- In 30 years of business EGL Properties has had over 1000 clients and tens upon tens of thousands of residents or prospective
residents. There are 36 negative reviews on Yelp and only one from an actual client (posted 6 years ago).
- 21 FIVE STAR reviews from actual clients and residents have been filtered of off Yelp and do not appear on the page at all
- 30% of our negative reviews on Yelp are from prospective residents who could not qualify for a rental.
- 10 are from residents who have at one point or another have been under eviction
- 8 were from people who we have never heard of and only say “EGL is awful” with no specific issue to discuss. The person’s name
does not appear anywhere in our records, either as a prospective, a resident, or a client, past or present.
- One negative review was for an entirely different management company!
If you are reading this you are a probably a building or home owner and hopefully a potential client. As a savvy real estate owner you are aware that there are always issues with unhappy residents, no matter what you do and there is always more than one side to a story. We strive to make all our buildings a clean and a happy place to live. We also understand that these buildings are important investments for our clients and it is our duty to make sure they run efficiently and in a fiscally responsible manner. We proudly stand by our work and our results.
In fact please take a look at some of the positive reviews that were on Yelp, but for some reason removed:
I have lived in my apartment for over 3 yrs and EGL staff with my supervisor have always responded to my request. Not long ago, I had a problem in my unit and I reported the problem over the internet.The next day I received confirmation that my request had been received and there after I got a called from someone to shedule an appointment with me so they can come do the job. After the job was completed, I was pleased to hear from the supervisor that handles the building to check if I was pleased with the job the maintenance guy had done and if there were any other problems I may needed to address. That made me feel good to know you are being taken care of.
I have rented all my live and this is the only company that has take the time to ask for my opinion. Thank you EGL for your great customer service. I have referred all my friends to buildings they manage.
Rolando R., Los Angeles, CA 8/8/2013
Been dealing with this company for the last two years and have been very satisfied. The property supervisor Mayra is especially wonderful as she has been my main contact. Super sweet and very helpful whenever there is any problem. A joy to deal with. Highly recommend.
Dominic D., Los Angeles, CA 8/10/2013
I rented a property from EGL and can only say compared to another management company I had rented from, EGL was literally terrific! The property supervisor, Mabel, was excellent. She worked with me and with their maintenance staff to make sure my apartment was move-in ready. When I later purchased a property, she checked my rental unit and recommended a couple of things I could do to get more of my deposit back. It was almost fully refunded within the timeline they had promised. Mabel did a great job keeping me informed of the HOA requests and information e-mails. She made me feel like a valued tenant, not just another renter.
The only reason I did not give them 5 stars is because it took me a while (I’m sure Mabel would have told me this, if I had asked!) to understand e-mail maintenance requests were the way to go, not phone requests. Phone requests and messages for maintenance seemed to take a while to get response, but the e-mail requests were responded to within the day. The maintenance crew were pleasant and efficient. They answered any questions I had and took care of any issues I had on my time schedule.
If i were in the position to rent again, I would not hesitate to rent one of their properties.
Patricia A., Los Angeles, CA 12/5/2012
I am a building owner, the one which Meredith has written a bad review about. We use EGL for managing all our buildings.
Unfortunately, I think that no one writes good reviews, only bad ones.
EGL manages hundreds of apartments and they do so very well in most cases.
I believe that there is definitely room for improvement in their service, which I am taking up with them.
However, if you look at the situation objectively, and allowing for the fact that most people don’t bother to post good reviews, or even “ok-ho-hum reviews,” and EGL manage so many buildings, it is fair to say that they do an okay job.
We regret that Meredith is so upset by her experience, and i am partly to blame.
She doesn’t give much credit for the attempts made to fix the problem of a noisy tenant, who has since toned down his noise level to a large extent.
It seemed she wanted us to evict the tenant immediately, which I tried to explain we could not legally do without a court case. This was not acceptable. She decided to move out, but has not gotten over the experience, it seems.
For my part I apologize to her for the inconvenience, and sincerely wish her well in her career and new place.
Until things did not go well, we were friends and I am still on good terms with the other tenants who live here. We have had a lot of very nice times together including social events, helping each other with mail, parking, and other little things.
I should also say, that EGL and I work very hard to take care of our tenants. We don’t have any complaints about repairs and maintenance issues. We pride ourselves on this, and think it should be taken into account as mitigating.
And, although there are a few lapses, the accounts and billing departments at EGL are very, very satisfactory.
Paul K., Los Angeles, CA 6/14/2012
It was very hard for me to find an affordable place to live in Beverly Hills. I searched for professional help and I went straight to EGL Properties from which I heard so much. They didn’t disappoint me.
hey found the perfect place for me in a matter of days .
Way to go EGL! Thank you!
Lindi W., Los Angeles, CA 9/14/2009
EGL & its staff has provided excellent service whenever there were issues that we needed address. We’ve primarily dealt with Mabel Salcedo and she has always been responsive to all phone calls & emails. She keeps us informed of all upcoming HOA meetings open to home owners and always follows up on any items she takes ownership of.
Paul S., Carson, CA 10/7/2014
My last day and moving out and I must say I will miss my studio and the great times! Many thanks to Mabel Salcedo for having to help out with ever complication and understanding to my needs! Will definitely never forget my first place as well as a first tenant for EGL Properties!
Raymond B., Los Angeles, CA 9/17/2014
I live next door to a property supervised by Toya of EGL. I am very happy to say that the property is maintained in an extremely orderly and clean manner. We live in a cul-de-sac where often people hang out, drop trash and so on. Ms. Gray has shown respect and concern for the neighborhood by keeping the grounds around the building clean and manicured with bulk items being picked up timely and overall exhibits a respect for where we live. I don’t think we could have a better partnership and am personally very grateful.
Sandra P. 10/16/2013
We’ve used EGL for many years to manage apartment buildings for us in L.A. As owners, we walk our properties weekly, and rarely, if ever, have a resident come up to us with any complaints about EGL, our properties, or any of the managers or property supervisors. Our properties are clean and well maintained, and to the contrary, many residents come up to us and let us know how happy they are in their residence.
My observation, after reading these reviews, is that it’s important to have a really good, responsive resident manager that you can deal with personally, and/or a contact within EGL that you can communicate with if there is a problem. I’m pretty sure EGL manages over 2,000 apartments, they have a huge staff and a huge number of properties, and I would guess that some things slip through the cracks, but I doubt that the opinions of the other reviewers are a consistent theme with all of the residents of EGL managed properties!!!
Karoline S., Studio City, CA 9/26/201
EGL Properties was awesome! They took care of us from start to finish. We lived at some lovely townhomes on Fountain Ave, all wood flooring, very spacious, 1.5 bathroom. Awesome! Our property manager, Jennifer Pilipey was amazing as well. She was always ready to help with any issues we had and was quick to respond and help in any way she could. We also had a very pleasant experience with Ms. Mayra Gomez. She helped us square away all our move-out Deposits which we received back. Overall, excellent experience!
Dacia A, Albuquerque, NM 8/12/2013
Too often we forget to thank persons in our lives that make a difference and deserve recognition. I would like to take a few moments to applaud the professionalism, dedication and management skills of my apt building manager Gary Bieger. Gary has been a rock of support and an effective manager for our apt building. We recently had two very problematic tenants both to other tenants in the building and to the surrounding buildings tenants and/or neighbors and homeowners. However, with both of those tenants,Gary asserted affective methods to investigate, resolve and control the issues and both of those problematic tenants have vacated our apt building in the past six months. Because of Gary’s expertise and skill to effectively manage the issues and assess the situations, everyone affected has been spared any further grief, the landlord’s property has been protected and everyone affected is relieved. Peace, safety and normalcy has been restored. Thank you Gary for all you do!!! You have had to personally endure a nagging and surmountable task (twice) but you stuck with it and made yourself open and accessible, understood the legal issues, risks and public safety issues involved and I sincerely applaud you for your efforts. We are fortunate to have you/EGL as our apt building manager.
A.K., Los Angeles, CA 2/11/2013
Those are a small sampling of the reviews that have not made it to Yelp. I would like to emphasize that EGL does value feedback from our customers and we are always looking to improve our services. If you have an issue (or compliment) please feel free to tell us at the following link:
Or email me directly at gabriela@EGLProperties.com. However, if you are a building owner looking for property management and basing your decision on what you see on Yelp, it is important that you have all the facts.
Thank you for considering EGL Properties.
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