Reporting Maintenance Issues the Right Way

Keeping your home in good condition is a shared responsibility between residents and EGL Properties. If something in your home needs repair, submitting a complete maintenance request helps our team respond as quickly and efficiently as possible. Providing accurate information from the beginning allows us to better understand the issue and coordinate the appropriate repairs.

The easiest way to request non-emergency maintenance is through the Resident Portal, where you can submit your request at any time. Be sure to include a clear description of the problem, its location within the home, and any details that may help our maintenance team diagnose the issue before arriving. Photos or videos, when available, can often help speed up the repair process and reduce the need for additional visits.

After your request has been submitted, our team will review the information and coordinate service based on the nature and urgency of the repair. For situations involving immediate threats to life, safety, or significant property damage, follow the procedures outlined on our Emergency Maintenance page instead of submitting a routine maintenance request. Understanding the difference between routine and emergency repairs helps ensure urgent issues receive immediate attention.

Residents play an important role in helping maintenance appointments go smoothly. Please make sure our vendors or maintenance personnel have the access needed to complete the repair and notify us if the issue changes before your appointment. You can also review Routine Property Inspections to learn how regular inspections help identify maintenance concerns before they become larger problems.