More and more we have heard from potential clients, existing clients, colleagues, residents and even friends and family, “you should look at the EGL Properties reviews on Yelp” and I tell them, “ if we were doing things right, we should have one star!.” In fact, in our business, we wouldn’t’ be doing things right if we had 5 stars, otherwise that would meant that we never evicted residents or increased rents. Residents would not be sent to collection, and deductions would never be taken from their security deposits. Real, experienced management companies have to say, “No” and that is what’s reflected in our Yelp reviews.
- In 30 years of business EGL Properties has had over 1000 clients and tens upon tens of thousands of residents or prospective
residents. There are 36 negative reviews on Yelp and only one from an actual client (posted 6 years ago).
- 21 FIVE STAR reviews from actual clients and residents have been filtered of off Yelp and do not appear on the page at all
- 30% of our negative reviews on Yelp are from prospective residents who could not qualify for a rental.
- 10 are from residents who have at one point or another have been under eviction
- 8 were from people who we have never heard of and only say “EGL is awful” with no specific issue to discuss. The person’s name
does not appear anywhere in our records, either as a prospective, a resident, or a client, past or present.
- One negative review was for an entirely different management company!
If you are reading this you are a probably a building or home owner and hopefully a potential client. As a savvy real estate owner you are aware that there are always issues with unhappy residents, no matter what you do and there is always more than one side to a story. We strive to make all our buildings a clean and a happy place to live. We also understand that these buildings are important investments for our clients and it is our duty to make sure they run efficiently and in a fiscally responsible manner. We proudly stand by our work and our results.
In fact please take a look at some of the positive reviews that were on Yelp, but for some reason removed:
I have lived in my apartment for over 3 yrs and EGL staff with my supervisor have always responded to my request. Not long ago, I had a problem in my unit and I reported the problem over the internet.The next day I received confirmation that my request had been received and there after I got a called from someone to shedule an appointment with me so they can come do the job. After the job was completed, I was pleased to hear from the supervisor that handles the building to check if I was pleased with the job the maintenance guy had done and if there were any other problems I may needed to address. That made me feel good to know you are being taken care of.
I have rented all my live and this is the only company that has take the time to ask for my opinion. Thank you EGL for your great customer service. I have referred all my friends to buildings they manage.
Rolando R., Los Angeles, CA 8/8/2013
Those are a small sampling of the reviews that have not made it to Yelp. I would like to emphasize that EGL does value feedback from our customers and we are always looking to improve our services. If you have an issue (or compliment) please feel free to tell us at the following link:
Or email me directly at gabriela@EGLProperties.com. However, if you are a building owner looking for property management and basing your decision on what you see on Yelp, it is important that you have all the facts.
Thank you for considering EGL Properties.
Please find some interesting articles on Yelp business practices: