Dispute Resolution Time Frame
- Acknowledge receipt of your form within minutes
- Request any additional supporting documentation to assist with dispute resolution within 3 business days
- Refer your concerns to the proper director to oversee resolution within 5 business days
- Provide a thorough response and actions taken regarding your dispute within 10 business days
- In order to ensure timely resolution please be sure to provide specific details and anything that may further assist us in addressing your concerns. Moreover, please respond timely to requests for further information or we will consider the matter resolved.
Our promise to you…
We realize that even our best efforts may not be able to please our homeowners, tenants, and/or clients all of the time. However, most of the time issues stem from miscommunication. We are confident in our staff and we are here to listen. EGL Properties, Inc. looks forward to improving your experience to a positive one.